IT Help Desk Support

Demand Support is a game changer in turning IT teams from daily fire-fighting to delivering awesome customer service. It provides great visibility and central control in dealing with IT issues to ensure that businesses suffer no downtime. For 10 years and running, it has been delivering smiles to millions of IT folks, end users, and stakeholders alike.
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Built to auto-pilot your IT help desk

Powerful integrations
with IT management
apps

Smart
automation

Best practice ITSM
workflows

​Codeless
customizations

Extensive reporting
capabilities

Deploy on cloud or
on-premise

Trusted Partners and Affiliates

Flexible plans for your IT needs

Standard

• Incident management
• Self-service portal
• Knowledge base
• Multi-site support
• SLA management
• Help desk reports

Add-ons

• IT project management
• Change management
• Service catalog
• Live chat
• Custom apps

Professional

• Help desk management
• IT asset discovery
• Software Asset management
• Asset inventory reports
• Purchase &
• Contracts management

Add-ons

• IT project management
• Change management
• Service catalog
• Remote control
• Live chat
• Custom apps
• System tools
• Fail over service

Enterprise

• Incident management
• Asset management
• Problem management
• Service catalog
• Change management
• CMDB

Add-ons

• System tools
• Fail over service
• Remote control
• Live chat
• Custom apps